Agentic orchestration: Enterprise AI organizations have a deployment problem, not a platform problem — and most are calling chatbots agents

Across 101 enterprises, agent orchestration is consolidating onto model-provider platforms — Anthropic’s Claude leads by a wide margin — chosen for the gravity of the underlying model and judged on reliable multi-step execution.

But the ambition runs well ahead of the reality: most deployed “agents” are still chatbot wrappers, the control plane enterprises expect is deliberately hybrid to avoid lock-in, and real-time fiscal control over token burn remains the exception.