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Orchestration is the new challenge for CX in the age of AI agents

VentureBeat AI
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Orchestration is the new challenge for CX in the age of AI agents
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Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it.

Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata Communications.

This is a summary. For the full story, read the original article at VentureBeat AI.

Original source: VentureBeat AI

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