Orchestration is the new challenge for CX in the age of AI agents
VentureBeat AI
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Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it.
Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata Communications.
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Original source: VentureBeat AI